Frequently Asked Questions
Answers to common questions about ordering, delivery, and more.
Yes, Cash on Delivery is available across Pakistan on eligible orders. You can also pay via JazzCash, Easypaisa, or bank transfer at checkout.
Most orders arrive within 2–5 working days for major cities (Lahore, Karachi, Islamabad) and up to 7 working days for other locations, depending on the product and your city. Solar equipment and larger insulation orders may take slightly longer due to freight requirements, we'll confirm your specific timeline when you order.
We accept returns and exchanges on eligible products within our standard policy window, provided the item is unused and in its original packaging. Custom-cut materials (like made-to-size PVC sheets or wallpaper sheets) and installed products are generally excluded, see our full Return & Refund Policy page for complete terms.
Yes, where applicable, solar panels, inverters, and lithium batteries carry manufacturer warranties (typically 10-30 years depending on the component), and we help facilitate any warranty claims through the original manufacturer. Building materials like wallpaper and PVC sheets are covered by standard quality guarantees; ask us about the specific product before ordering if warranty coverage is a deciding factor.
Yes, WhatsApp +923025102766 with the product you're interested in, your city, and any measurements or specifications, and we'll confirm pricing, stock, and delivery timeline directly. Many customers find this faster than browsing the site for custom-sized or bulk orders.
Once your order is dispatched, we share tracking details via WhatsApp or the contact information provided at checkout. For any update on an order in progress, WhatsApp us directly with your order details and we'll confirm current status.